Contact us

There is no form here and no queue. Write to [email protected] and someone on our side reads it, usually replying within a business day.

What helps us answer on the first try

1. The model number, if you have it. Ours are stamped or printed on the box: 110, 411B, 60009 and so on.
2. What you are trying to do: light a dinner table, stock an outage box, replace a part that wore out.
3. For a fitting question, the measurement you took. Chimney base opening across the bottom, or wick width.

What we can and cannot do from here

We can tell you which of our lamps takes which chimney, what a given model holds and how long it runs, which fuel to burn indoors, and how to date something with our name on it.

We cannot see your order. Payment, shipping, tracking and returns all sit with the retailer you checked out with, because that is who sold it to you and who has the transaction. Their support team can act on it in a minute; we would only be forwarding the message.

Hours

We read messages Monday to Friday, 9am to 6pm ET. Evenings, weekends and holidays get picked up the next working day. If the question is fuel type, burn time, safety or parts, the FAQ probably answers it faster than we can.

Where we are

• Email: [email protected]
• Mail: 411 E Wisconsin Ave, Suite 1710, Milwaukee, WI 53202
• Hours: Monday to Friday, 9am to 6pm ET

That address is an office, not a shop. Nothing is sold over a counter there and no stock is held there, so a returned lamp arriving at that door has nowhere to go. Send returns to the retailer you bought from, using the label they issue.

Warranty claims come to us or to the store, whichever is easier for you. Have the model number ready either way.